Job Information
Cox Machine Inc. Customer Support Specialist in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917796
Position Responsibilities
- Cox Machine representative and point of contact for key customer accounts.
- Internal liaison to effectively communicate customer status, requirements, and issues as needed
- Correct and efficient order entry, maintenance, and adjusting to meet customer needs.
- Obtain and manage customer reports, forecasts, and contractual documentation.
- Accurate internal order scheduling, upkeep, and communication as needed.
- Confer with team members to solve problems, complete tasks, and assist with other customer accounts.
- Adapt as needed to support new customers, evolving trends, and developing projects.
- Set meetings as needed to communicate and elevate issues to internal customers and stakeholders appropriately.
- Work cross-functionally with multiple departments to expedite orders and resolve issues.
- Act as liaison between departments or other groups to improve function, performance or communication.
- Compile spreadsheets and tables, performing excel functions as needed to review data
- Review applicable organizational policies and procedures to ensure understanding and compliance.